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GEXYRAL™ · GlobalPID · DPP · Evidence records
Query product records Merchant portal
HomeOverview of query portal and platform PIDPublic query and verification records of product ID codes and QR codes DPPStructured data, evidence packages and viewing scope PriceOpen prices, free basic packages and subscription plans

Solutions

Solution OverviewQuickly understand how PID, DPP and evidence records are implemented according to business roles. Cross-border e-commerce and independent stationsFor platform review, export data, customer verification and public explanation in multiple languages. Small and medium-sized manufacturers/ OEMDeposit model, batch, quality inspection report and instructions into maintainable records. Branded goods and high-value goodsDisplay customers with the brand body, authorization channels, product information and a summary of supporting materials. Dealers and individual sellersSmall batches of goods can also have clear source descriptions and open check entrances.

DPP Data Service

DPP readiness checkCheck PID, structured fields, supporting materials, data list, signature and registration docking pre-inspection. Evidence PackAssociate reports, certificates, specifications, and declaration files with fields to form an exportable package. Data governance and access rightsDistinguish between public information, customer visible information, partner information and controlled originals. GS1 / GTIN compatibledescriptionExplain the relationship between PID, GTIN, batch number, serial number and resolvable QR code. Service providers and partnersSuitable for agency operations, factory service providers, channel cooperation and data governance services.

Trust instructions and help

Compliance preparation instructionsUnderstand what the platform can help prepare and what it cannot replace. Document Data CenterView PID, DPP, evidence pack, public inquiries and merchant access instructions. About GEXYRALUnderstand platform positioning, service principles, and commodity record boundaries. Contact and access consultationMerchant settlement, DPP data preparation, cooperation consultation and work order entry. Scope of privacy and disclosureExplain what information is public and what is protected. Terms of service and boundaries of useUnderstand data responsibilities, query usage, subscription activation and DPP service boundaries.
Query product records Merchant portal
Contact & support

Choose the right contact channel first, then describe the issue clearly.

GEXYRAL contact channels include merchant tickets, technical support, compliance consultation, privacy requests and business/complex matters. For general usage issues, submit a ticket through the merchant portal first so the handling process, product data links and manual follow-up can be tracked clearly.

Go to merchant ticket Business or complex matters
PID DPP Light Evidence Pack Merchant ticket Business cooperation
Recommended channel

For general questions, submit a ticket from the merchant portal first.

If you already have a merchant account, submit the product, PID, DPP record, evidence material or screenshots together in the ticket. Tickets are better than email for tracking progress and help support staff verify context and respond in time.

Open merchant ticket system Not logged in yet? Go to the merchant portal first
Issues suitable for tickets: account and plan, product data, PID lookup, QR pages, DPP drafts, evidence upload, public display exceptions and operation questions.
Email channels

Send different questions to the right mailbox.

If you do not yet have a merchant account, or the topic is better handled by email, use the dedicated addresses below.

Name Address
Technical support support@gexyral.com Compliance consultation compliance@gexyral.com Privacy requests privacy@gexyral.com Business and complex matters mike@gexyral.com
What we can discuss

You can contact us about these topics.

We focus on whether product data is clear, evidence is grounded, public pages are easy to understand, and the records can be maintained over time.

01

Product identity and QR lookup

Create PID identity codes for products, models, batches or individual items so customers can scan and view public records, data summaries, update time and necessary notes.

02

DPP data preparation and field organization

Build a lightweight preparation process around product materials, origin, production notes, compliance statements, evidence requirements, access permissions and machine-readable data.

03

Supporting-material archiving and Evidence Packs

Organize reports, certificates, manuals, authorization documents, test records and declarations into traceable and exportable Evidence Packs.

04

Business cooperation and service integration

For foreign-trade service providers, factory service teams, brand consultants, channel partners or documentation services that want to use GEXYRAL as a product data governance tool.

How to choose

If you are not sure which channel to use, follow this guide.

Use tickets for simple questions, dedicated emails for clearly defined topics, and the business/complex-issues email for complicated or hard-to-classify matters.

1

Already have a merchant account

For account, plan, product data, PID, DPP, evidence upload and page display issues, submit a ticket from the merchant portal first.

2

Need technical help

For page errors, lookup failures, QR access, system integration or operation errors, send an email to technical support.

3

DPP and data-boundary topics

For DPP fields, evidence materials, public scope, access tiers, Evidence Packs or compliance preparation, use the compliance consultation email.

4

Business cooperation or complex matters

For industry partnerships, service-provider integration, complex pilots, long-term cooperation or issues that do not fit a category, contact mike@gexyral.com.

Service boundary

A contact request is not an external institutional conclusion or a product authenticity judgment.

GEXYRAL provides infrastructure services related to product identity, data records, public lookup, evidence archiving, access permissions and DPP data preparation. The platform does not replace testing bodies, third-party auditors, regulators or legal advice, and does not make absolute judgments about product authenticity.

Start with the right channel

Use tickets for routine questions, and email for complex matters.

This keeps the issue recorded, reduces repeated explanations and helps manual handling stay clearer and more stable.

Submit merchant ticket Business and complex issues email